Customer Service Manager

5 days ago


Hornsby, New South Wales, Australia Coles Full time

About the Role

We're looking for a skilled Retail Operations Lead to join our team at Coles. As a key member of our front of store operations, you'll be responsible for leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements.

About You and Your Skills

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, with a focus on driving a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Excellent service standards, with a focus on maintaining a clean and safe checkout area for our team and customers
  • Customer obsession, with a focus on continually seeking to better understand our diverse customers to ensure an outstanding shopping experience

What We Offer

We're committed to creating a workplace that's safe and respectful for our team. We offer flexible work, additional leave, and parental leave entitlements. We're also continuing to build a gender-equal team and a culture that's diverse, inclusive, and welcoming.

Employment Type

Full-time



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