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Enhance Patient Experience
2 weeks ago
The role of the Patient Experience Officer is one that is customer focused and dedicated to delivering an exceptional patient experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.
The focus of this role is on improving the experience for patients located in the waiting room of the Emergency Department. The Patient Experience Officer will oversee the coordination of patient and carer communication in the emergency department waiting room.
Key Responsibilities:- Improving patient and carer communication in the Emergency Department waiting room
- Overseeing the coordination of patient and carer communication
About Our Team:
We are committed to creating a positive work environment that respects and values our employees. We believe that our employees are our greatest asset and we strive to provide them with opportunities for growth and development.
- Allocated Days Off (ADO) - take a paid day off once a month (eligible full-time employees)
- Salary packaging - reduce your tax liability and increase your take-home pay
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
- Fitness Passport - discounted gym membership for you and your family (eligible employees)
- Employee Assistance Program (EAP) - confidential and professional assistance for staff and their families
- Discounted health insurance available through various providers
- Career progression, professional development and secondment opportunities
- We are an equal opportunity employer and celebrate diversity in the workplace.
- We are dedicated to creating a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards.
