Patient Experience Officer

2 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. #AboriginalEmployment

The role of the Patient Experience Officer will be customer-focused and passionate about delivering a great patient experience every day.

$38.39 - $39.26 per hour + 12% super & salary packaging | Permanent Part Time vacancies | Wollongong Hospital (TWH), Shellharbour Hospital (SHH), Shoalhaven Memorial Hospital (SMH) | REQ594769 | Grade: Administration Officer Level 5 | Applications close: 28 August 2025

Join us in shaping healthier futures. Together we can do more.

This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer, and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.

The role will oversee the coordination of patient and carer communication in the emergency department waiting room.

For more information and to view the position classification, see the Position Description here.

A Little About Us.

From Helensburgh in the north to North Durras in the south, ISLHD covers an area of 5,687 square kms. That's 5,687 square kms of beautiful beaches, coastal cycling tracks, lush rainforests, incredible bushwalks, and friendly people. The region is also host to many annual food, wine, and arts festivals and events.

Located on Dharawal and Yuin Country, ISLHD operates seven hospital sites, employs over 8,500 staff, and provides community health services across 58 locations. Commute times are short, childcare and schooling options are plentiful, and Sydney and Canberra are close by.

Benefits of working with ISLHD.

We understand that balancing career aspirations with the demands of everyday life, as well as maintaining a healthy work-life balance, can be challenging. To support this, we offer a range of benefits including:

  • Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
  • Salary packaging - less tax and more take-home pay
  • Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
  • Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
  • Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
  • Discounted health insurance is available through various private health insurance providers. Contact your provider for more information.
  • Career progression, professional development, and secondment opportunities.

Requirements

Apply now by reading the Position Description, then submitting a resume and answering the targeted criteria via our online portal. Please ensure you meet the following essential requirements:

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's Child Safe Standards. We aim to ensure children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritize the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?

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