Strategic Leadership Role

5 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $105,000
Client Services Manager Role

About the Job:

We are seeking a strategic leader to drive operational excellence and lead high-performing teams in our Client Services Centre. This pivotal role will involve driving innovative strategies to enhance client satisfaction across multiple contact channels.

Main Responsibilities:

  • Lead and develop Client Services Team Leaders and Officers to deliver first-contact resolution and outstanding client experiences.
  • Oversee daily operations, including real-time management, planning, and resource allocation.
  • Identify and implement business improvement opportunities to enhance service delivery.
  • Manage performance through data analysis, reporting, and quality assurance.
  • Drive employee engagement, culture, and professional development initiatives.
  • Ensure compliance with standards and regulations.
  • Collaborate with internal stakeholders to implement process improvements and change management strategies.

Requirements:

  • 5+ years of managerial experience, ideally in a contact centre or customer service environment.
  • Proven leadership skills with the ability to coach, motivate, and inspire teams.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience in budgeting, performance reporting, and operational planning.
  • A clinical background is highly regarded.
  • A passion for continuous improvement and delivering high-quality client outcomes.

Why Work with Us:

We are committed to making a positive impact on people's lives. Our values-driven culture supports professional growth and a collaborative leadership team that empowers you to succeed.

We value equality, diversity, and inclusivity. We welcome all people to join our team and believe each person's uniqueness makes us better at our work.

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