Logistics Account Manager

23 hours ago

Ormeau, Queensland, Australia efm Full time
About efm Logistics

At efm Logistics, we pride ourselves on delivering a no better logistics experience to our customers. As the largest 4PL provider in Australia & NZ, we offer a comprehensive range of services that go beyond just shipping goods. Our team of experts designs, builds, and manages integrated supply chain solutions that drive efficiency and optimization.

Account Manager Role

We are seeking a solution-focused and analytical Account Manager to join our high-performing Service Delivery Team. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise to navigate the complexities of the logistics environment.

Key Responsibilities
  • Build strong, long-lasting relationships with customers
  • Provide operational assistance with an onsite presence
  • Deliver a no better experience resulting in ongoing improvement of our NPS results
  • Focus on delivering the best logistics experience at all aspects of the supply chain
  • Provide insightful and value-add reports and analysis on solution performance and opportunities for greater efficiencies
Requirements
  • Strong process focus, specifically in relationship management
  • Deep understanding of commercial drivers of business
  • Proven analysis, problem-solving, decision-making, and negotiation skills
  • Able to quickly navigate complex logistics scenarios and find the best solution
  • Relentless passion for providing a no better customer experience
What We Offer
  • Attractive remuneration scheme with uncapped earning potential
  • Strong focus on regular and ongoing professional development training
  • A dynamic and empowering culture where we challenge each other to do it better
  • An opportunity to be part of an industry leader

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