Technical Operations Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeIdentityLeader Full time $94,000 - $110,000

Operational Leadership Role

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This leadership position is responsible for the operational management of the Identity Team within Technical Infrastructure. The role involves providing strategic input into departmental strategy and leading the tactical execution of operational plans and day-to-day services.

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  • Key Responsibilities:">
  • Provide input into the infrastructure department strategy and lead the tactical execution of operational plans and day-to-day services.">
  • Lead and manage the identity team's performance, productivity, and quality in line with company objectives.">
  • Coordinate the allocation and monitor the quality and closure of escalated incidents, requests, and projects.">
  • Manage incident and technology change communications effectively to the service delivery team.">
  • Serve as the primary technical escalation point and internal technical reference for IAM matters.">
  • Own the development and maintenance of the IAM knowledge base, operational procedures, and processes.">
  • Embed agreed procedures for infrastructure change management, escalation, incident, and problem management.">
  • Ensure technical queries are escalated to management according to established procedures.">
  • Provide an effective interface between internal technology teams and service providers.">
  • Maintain awareness, understanding, and compliance with company policies and procedures.">
  • Participate in disaster recovery exercises and ensure appropriate resource allocation.">
  • Deliver team capability and capacity, proactively managing and developing talent.">
  • Maximize service delivery through effective resource coordination and capacity planning.">
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Required Skills and Qualifications:

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  • A minimum of 3 years in a team leader role within a similar organisational environment.">
  • Excellent communication skills, with the ability to accurately articulate technical incidents and their business impact.">
  • Well-developed troubleshooting and problem-solving skills, maintaining a strong customer focus and remaining calm under pressure.">
  • Demonstrated ability to lead, coach, and develop a small technical team.">
  • Proven experience in developing, documenting, implementing, and continually evolving operating policies, processes, and procedures.">
  • Solid practical experience with centralised IAM solutions such as Okta, Ping ID, and Entra ID.">
  • Proficiency with directory services, including Active Directory or similar.">
  • Expertise in multi-factor authentication (MFA) systems, including knowledge of passwordless authentication services.">
  • Comprehensive understanding of IAM standards and protocols, including SAML, OAuth, WS-FED, OpenID Connect, Kerberos, and SCIM.">
  • Proficiency in scripting and automation tools, such as PowerShell, Python, and Bash.">
  • Competence in technical writing and the ability to translate technical details into business-friendly language.">
  • Experience in training and mentoring IAM administrators on best practices and large-scale IAM projects.">
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Benefits:

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  • Hybrid work arrangement, with two days working from home.">
  • Extra leave options, including a paid 'ME' day and volunteer day.">
  • Development opportunities, including access to internal programs and online courses.">
  • Employee discounts on insurance products.">
  • Reward and recognition program, celebrating high performance with rewards and incentives.">
  • Onsite facilities, including end-of-trip spaces and private nursing rooms.">
  • Opportunities for social and community activities, including annual celebrations.">
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About Us:

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Our company provides insurance products and solutions to safeguard a brighter future for our customers and community.

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