It Technical Specialist

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

About the Department

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

Your Opportunity

As the IT Technical Specialist you will actively participate in an ICT second level support team in the provision of client solutions and incident resolution. (SFIA Level 4 - PBMG)

The IT Technical Specialist reports to the Nominated Supervisor, Information and Technologies Branch, People, Information and Communication Services Division.

Your Responsibilities

As the IT Technical Specialist, your responsibilities will include, but are not limited to:
Provide or coordinate training for DoE executives and their support staff on newly released technology and systems.
Handle sensitive information and data discreetly and in accordance with DoE policy.
Maintain best practices in ICT service delivery and support by keeping up to date with the latest technologies in the IT industry and conducting research to identify potential benefits for the department.
Assist with operational responses to emerging needs in collaboration with the team leader and senior managers, including supporting Level 1 Support Teams when required.
Contribute to the development of documentation and knowledge articles for operational infrastructure changes and new initiatives.
Develop reports on the progress of initiatives and events, and respond to related issues as they arise.
Communicate on behalf of the agency with clients and other relevant groups, focusing on key points and using appropriate language.

Due to the nature of the role there will be a requirement to primarily work onsite at the Department of Education inner city offices.

Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position.

Interested? To Apply

Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.#LI-PRIORITY
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

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