Insurance Claims Liaison Specialist

4 days ago

Melbourne, Victoria, Australia Hostplus Full time
About the Opportunity

Deliver exceptional service to Hostplus members and claimants as an Insurance Claims Coordinator in our dynamic team based in Melbourne. This role offers a unique chance to make a meaningful impact on the retirement journey of our members.

About You
  • You bring significant experience in claims administration and case management, with a specific focus on handling death claims.
  • Your proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration.
  • With a comprehensive understanding of superannuation and life insurance products, you navigate complex situations with confidence and expertise.
  • Your adept negotiation and problem-solving skills enable you to effectively manage escalated situations, ensuring resolutions are reached promptly and professionally.
  • Exceptional communication skills, both written and verbal, allow you to articulate complex information clearly and concisely, fostering understanding and trust with claimants.
  • You have a proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets.
  • Your ability to manage declined claims and complaints demonstrates your commitment to providing a positive claim experience and driving continuous improvement.
  • Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.
About Us

We passionately provide our over 1.7 million members with the best possible service, constantly looking for new ways to deliver better value while helping members get the most out of their super.

We believe diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

What We Offer
  • A competitive salary range of AU$70,000 - AU$90,000 per annum.
  • A hybrid and flexible work environment that supports work-life balance.
  • 15% superannuation guarantee.
  • Additional paid leave over Christmas and New Year.
  • Additional 5 days paid "flex leave", so that you can take time out when you need it.
  • 18 weeks paid parental leave.
  • 3 days community service leave.
  • 4 weeks paid gender affirmation leave.
  • Access to long service leave at 5 years.
  • Access to subsidised financial advice.
  • Dedicated per person development budget to support your growth.

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