Insurance Claims Specialist
7 days ago
Job Title: Claims Consultant
Job Summary:
Tal Services Limited is seeking a skilled Claims Consultant to join our team. The successful candidate will be responsible for managing a portfolio of life insurance claims in accordance with our claims philosophy and procedures.
Key Responsibilities:
- Adhere to external regulations and all relevant legislation and industry guidelines.
- Ensure all interactions with customers, advisers, and internal stakeholders adhere to our customer service culture.
- Contribute to department and company projects as required.
- Gather and interpret relevant information to form an appropriate claims strategy.
- Effectively determine correct benefit entitlement and ensure timely payment in accordance with policy terms and conditions.
- Work collaboratively with technical specialists, recovery and support specialists, and other internal stakeholders.
- Arrange and participate in case conferences and peer case discussions.
- Provide exceptional customer service and proactively manage communication with customers and clients.
- Manage customer and partner stakeholder relationships.
Requirements:
- Experience in a similar claims management role in the financial services or insurance industry.
- Ability to build rapport and empathy with customers during difficult times.
- Advanced time management and prioritization skills.
- Demonstrated analytical and problem-solving skills and attention to detail.
- Relevant tertiary qualifications in business, commerce, health, or allied health.
About Us:
Tal Services Limited is committed to fostering an inclusive and equitable culture for all our people. We value diversity and encourage applications from individuals from all backgrounds.
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