Customer Service Team Lead

1 week ago


Rockhampton, Queensland, Australia Drakes Supermarkets Full time
Job Summary

Drakes Supermarkets is seeking a highly motivated and experienced Customer Service Assistant Manager to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth in our stores.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, ensuring that customers have a positive shopping experience and are satisfied with their purchases.
  • Team Leadership: Lead and motivate a team of sales associates, providing guidance and support to ensure they are equipped to meet customer needs.
  • Sales Growth: Develop and implement strategies to drive sales growth in our stores, including analyzing sales data and identifying opportunities for improvement.
  • Store Operations: Assist with the management of store operations, including inventory management, visual merchandising, and store maintenance.
  • Communication: Communicate effectively with store management, employees, and customers, ensuring that all parties are informed and aligned with company goals and objectives.
Requirements
  • Experience: 2+ years of experience in a retail operations or customer service role.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, employees, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze data and identify opportunities for improvement.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide outstanding service to customers.

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