Service Leadership Position

1 month ago

Sydney, New South Wales, Australia Rentokil Initial Full time
About the Role

We are seeking a highly skilled Service Manager to join our Sydney team. This is an excellent opportunity for a motivated and experienced professional to lead a team of service people and deliver high-quality service to our clients.

Key Responsibilities
  • Coach, mentor, and train the Pest Control Team to achieve targets.
  • Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
  • Implement the regional annual operational plan.
  • Conduct regular quality audits of specified client base and premises.
  • Ensure company service practices are met and identify opportunities to improve service standards.
  • Optimise service efficiency through tools and technology available.
  • Maintain the team's company vehicles in a safe, reliable, and clean condition.
  • Proactively resolve customers' issues.
  • Develop and maintain long-term customer relationships.
Requirements
  • Pest Control Licence or willingness to obtain within the first 5 months through our registered training organisation.
  • 3 or more years in a similar services role.
  • 3 or more years experience within a management role with a services or operations background.
  • Experience in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management.
  • High-level communications and commercial experience.
  • The drive to lead by example and set a high standard of customer service.
About Us

Rentokil Initial is the global expert in pest, hygiene, and indoor plant care. We pride ourselves on being a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.

Salary and Benefits

This role offers a competitive salary range of $80,000 - $120,000 per annum, depending on experience. Additionally, we offer great package, onsite parking, and an easy-to-reach location.

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