Customer Support Associate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $100,000

Job Title:

Customer Support Associate

The role involves delivering exceptional customer service and support to clients, ensuring timely interactions and proactive assistance for dealers to meet sales targets.

  • Provide prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
  • Maintain a high Net Promoter Score (NPS) through exceptional service and follow-up.
  • Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
  • Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Key Responsibilities:

  • Boost customer satisfaction and dealer retention by maintaining a high NPS score.
  • Deliver prompt first responses and effectively qualify leads.
  • Ensure data accuracy in all customer interactions.
  • Prepare timely dealer performance reports.
  • Efficiently resolve issues by identifying and escalating problems.

Requirements:

  • 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
  • Strong communication skills with a customer-first approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organisational skills and the ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

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