Digital Customer Experience Pioneer

2 days ago

Australia beBeeCustomerCentric Full time $90,000 - $115,000

At BIG W, every day is a new opportunity for growth and development. As a Digital and Service Leader, you will play a key role in delivering exceptional customer experiences through digital channels.

We are looking for a purpose-led leader who can inspire and motivate their team to achieve great things. The ideal candidate will have strong planning skills, the ability to embed structured processes, and a willingness to adapt to change.

The Digital and Service Leader will be responsible for:

  • Planning and implementing online order fulfillment across Direct to Boot, Layby, and E-Layby
  • Delivering great customer service and quick and easy checkouts at the Service Desk and Front End
  • Handling escalated faulty returns queries

The successful candidate will have:

  • A passion for designing and delivering great customer experiences
  • Strong planning capability and the ability to embed structured processes
  • A willingness to work a flexible roster, including evenings and late nights

As a valued member of our team, you can expect:

  • Team discounts across our range of Woolworths Group brands
  • A robust rewards program that celebrates purpose-driven work
  • Endless career possibilities within a global business with a shared Purpose

At BIG W, we believe in diversity, equity, inclusion, and belonging. We strive to create an inclusive workplace where everyone feels valued and empowered to reach their full potential.

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