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Guest Experience Host

1 month ago

Seven Mile Beach, Australia Travel + Leisure Co. Full time
Deliver Exceptional Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a key role in delivering exceptional experiences for our guests. Your enthusiasm and passion for customer service will shine through in every interaction, ensuring our guests feel valued and cared for.

Key Responsibilities

  • Generate sales appointments for our sales centers and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service and seamless transition for owners and guests
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Discounted hotel stays across the world
  • Subsidized Private Health Insurance
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, Quarterly, and Yearly Recognition Programs

What We're Looking For

To succeed in this role, you'll need:

  • No experience required
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace

Where You'll Thrive

Wyndham Destinations Asia Pacific is a dynamic and inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.