IT Technical Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeTechnical Full time $70,000 - $84,000
Technical Support Professional Opportunity

We are seeking a highly skilled and experienced technical support professional to join our organization. As a key member of our IT department, you will be responsible for providing expert technical support to teams across the business.

Key Responsibilities:
  • Hardware and Application Configuration
  • Monitoring and maintaining computer systems and networks to ensure optimal performance
  • Offering support via various channels to identify and resolve technical issues
  • Troubleshooting system/network problems and diagnosing hardware/software faults
  • Supporting the rollout of new applications, security configurations, and updates
  • Setting up new user accounts and profiles and deactivating offboarded users
  • Managing the service desk inbox and prioritizing tickets according to urgency
  • Upgrading devices and replacing parts as required
  • Responding to enquiries and technical issues within predetermined timelines
  • Providing on-site support at regional and interstate offices (may involve overnight travel)
About You
  • A relevant tertiary qualification in IT or a minimum of 5 years' experience in a similar role
  • Strong communication and interpersonal skills to effectively interact with colleagues and customers
  • Highly organized with exceptional time management skills to prioritize tasks and meet deadlines
  • Proven ability to work autonomously with minimal supervision
  • Excellent computer literacy, including proficiency in Microsoft Office 365, Microsoft Exchange Server, Microsoft Endpoint, Intune, Autopilot, and IT ServiceDesk Management (Zendesk)

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