Senior Customer Experience Leader

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Job Description

The role of Customer Service Manager is a key position in our organization, requiring strong leadership and customer service skills.

As a Customer Service Manager, you will be responsible for leading a team of department managers to achieve business objectives and deliver exceptional customer experiences.

Our ideal candidate will possess excellent communication, planning, and problem-solving skills, with the ability to work collaboratively as part of a high-performing team.


Key Responsibilities:
  • Lead day-to-day functions of the department, working closely with store leadership and team members to ensure a great customer experience.
  • Develop leadership skills and department capabilities through the Store Leadership Pathway.
  • Rostering to reduce queue wait times, improve customer pickup experience, manage inventory and ensure compliance.

Requirements:
  • Ability to engage and role model Everyday ACTs – Acknowledge, Care & Thank.
  • Commitment to safety by ensuring correct processes are followed in store.
  • Desire to lead the department operations and provide day-to-day leadership support to your team.
  • Ability to collaborate with others to achieve great outcomes and grow knowledge.
  • Awareness of your leadership style and a desire to grow into a future leader.
  • Appreciation of cross-store collaboration to enable a positive shopping experience.
  • Curious mindset to develop skills and capabilities to advance in your career.

Benefits:
  • Opportunities to grow your career through Stores Leadership Pathway with foundational skills, exposure, experience and learning.
  • Flexibility considerations to support your personal life; discussions on what flexibility looks like for you.
  • Workplace support including 24/7 access to the Sonder App for you and your family.
  • Paid parental leave for primary caregivers with access to Grace Papers for balancing family and work.
  • Progressive and competitive leave policy to give you more time for what matters.

Company Culture:

We value diversity, equity, inclusion and belonging as keys to realising our purpose of better together. We aim to create an inclusive workplace where everyone can be their best self and reach their full potential.


  • Sales Executive

    3 days ago

    Brisbane, Queensland, Australia Leader Full time

    About the RoleAs a Sales Executive, you will be responsible for driving sales of Breeze Connect's telco services and hardware solutions. You will work closely with our national account management team, support resellers, and help onboard new partners. This is a hands-on role with plenty of opportunity to make an impact.Key ResponsibilitiesMake 60 quality...

  • Sales Executive

    4 days ago

    Brisbane, Queensland, Australia Leader Full time

    About the RoleAs a Sales Executive, you will be responsible for driving sales of Breeze Connect's telco services and hardware solutions. You will work closely with our national account management team, support resellers, and help onboard new partners. This is a hands-on role with plenty of opportunity to make an impact.Key ResponsibilitiesMake 60 quality...

  • Senior Customer Experience Leader

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Job Title: Customer Service ManagerWe are seeking a seasoned and strategic leader to oversee our customer service operations. This pivotal leadership role is designed for an experienced manager who excels in a technical environment.Main Responsibilities:Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance...

  • Customer Experience Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $80,000

    Job Title: Customer Experience LeaderAs a Customer Experience Leader, you will oversee the delivery of exceptional customer experiences in retail settings. Your leadership skills and ability to connect with customers will shape memorable moments nationwide.About The RoleExperience in fast-paced retail, hospitality, or customer-facing environments is...

  • Customer Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Experience LeaderAs a highly motivated and results-driven leader, you will take on the challenge of delivering exceptional customer experiences and driving business growth. You will be responsible for managing inventory, creating a welcoming environment, and providing outstanding customer service.You will work closely with the Store Manager to...

  • Sales and Customer Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeRetail Full time $90,000 - $120,000

    Improve Retail Performance as Assistant Store ManagerThis is a prime opportunity to boost sales and customer satisfaction in a high-end retail environment.We are seeking a driven and customer-focused leader to support the success of a flagship store.The ideal candidate will be responsible for motivating and guiding a team to consistently achieve sales and...

  • Customer Experience Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Customer Experience LeadWe are seeking a skilled Customer Experience Lead to drive operational excellence and lead high-performing teams. This pivotal role will involve driving customer satisfaction across multiple contact channels.Key ResponsibilitiesLead and develop a team of customer experience specialists to deliver exceptional customer outcomes.Oversee...

  • Customer Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    Delivering exceptional customer experiences is at the heart of our business.About the RoleWe are seeking a highly motivated and results-driven leader to lead and inspire our Customer Service Team in Queensland.This role involves fostering strong working relationships with internal departments across all divisions to support us in delivering superior customer...

  • Customer Experience Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $60,000 - $70,000

    Customer Experience LeaderThis is a pivotal role that involves overseeing the delivery of exceptional customer service to our valued clients and managing the reception team with expertise.Key Responsibilities:Develop and implement effective customer service strategiesLead and motivate the reception team to deliver outstanding resultsCollaborate with...

  • Customer Experience Leader

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Job DescriptionWe are seeking an experienced and dynamic customer service professional to lead and elevate our client's customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to...