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IT Technical Support Specialist

3 weeks ago

Newcastle, New South Wales, Australia beBeeTechnical Full time $55,000 - $85,000

This is a full-time opportunity and hence candidates with full working rights in Australia need only apply.

Job Description:

  • We are looking for an experienced Desktop Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.
  • The role involves providing technical support for desktops, laptops, mobile devices, and other hardware.
  • You will be responsible for troubleshooting issues, performing maintenance tasks, and ensuring that all equipment is running smoothly.
  • Additionally, you will work closely with other teams to resolve complex technical issues and implement new technologies.

Key Responsibilities:

  • Desktop and Laptop Support: Provide technical assistance for desktops and laptops, including troubleshooting, repair, and replacement as needed.
  • Mobile Device Management: Manage and support mobile devices, including iPhones, iPads, Android devices, and Windows Phones.
  • Asset Management: Keep track of physical devices, including serial numbers, models, and vendors.
  • Data Integrity: Ensure data integrity by cleaning and wiping devices before disposal.
  • Disposal: Properly dispose of devices according to company procedures.
  • Server and Network Support: Provide support for servers, networks, storage, and backup devices, including restarting devices and checking power units.
  • Cabling and Networking: Perform cabling and networking tasks, including internal cabinet wiring and on-demand cabling.
  • HDD and SSD Support: Add, remove, and replace HDDs and SSDs as needed.
  • Hardware Replacement: Replace hardware components, including server parts, network devices, and storage devices.
  • Password Reset: Reset passwords for remote tools and access devices.
  • Power Supply Checks: Check power supplies and perform risk analysis.
  • Console Access: Access consoles and terminals over WebEx for troubleshooting.

Requirements:

  • 3+ years of experience in desktop support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot complex technical issues.
  • Familiarity with Cisco commands and raw/UPS power checks.
  • Knowledge of local language and English language proficiency.

Benefits:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a variety of cutting-edge technologies.

How to Apply:

Please submit your application, including your resume and a cover letter, to us.