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Support Team Leader
2 months ago
David Jones is seeking a highly skilled and motivated Support Team Leader to join our team. As a key member of our operations team, you will be responsible for leading the support team and collaborating with stakeholders across the business to drive stock distribution and facilities management.
Key Responsibilities- Stock Flow Coordination: Work with the line manager to coordinate stock flow to the shopfloor, including ticketing, hanging, security tagging, and distribution.
- Outbound Process Management: Complete and coordinate the outbound process, including instore fulfillment, within agreed service level agreements (SLAs).
- Vendor Payment Management: Ensure prompt and accurate payment to vendors within SLAs using logistics inventory management systems.
- Facilities Access Management: Monitor and facilitate access in store for contractor services, including maintenance activities, permits to work, visitor access, and associated processes.
- Sustainability Initiatives: Assist the Support/Operations Manager in company initiatives related to sustainability.
- Workplace Health and Safety: Advocate workplace health and safety to support a safe environment for workers, contractors, and customers.
- Shrinkage Management: Process shrinkage through reportable cycle counts and investigations, actioning negative stock on hand (SOH) and known shrinkage adjustments.
- Store Security and Compliance: Monitor adherence to routine store security, cash handling, and point of sale to minimize errors and maintain compliance.
- Training and Development: Coordinate completion of training and manage records, not limited to workplace health and safety and injury management.
- Team Leadership: Effectively delegate tasks and responsibilities across the team to ensure task rotation and timelines are met.
- Team Development: Coach and develop the logistics team members to achieve desired results while celebrating success to ensure an engaged and productive team.
- Leadership Skills: Ability to lead by example and unite the team through collaboration and engagement.
- Organizational Skills: Superior organization and prioritization skills to perform tasks in a timely and efficient manner, with an attention to detail.
- Customer Focus: Ability to build and maintain good relationships with a customer-focused mindset.
- Adaptability: Adaptable and resilient to change.
- Financial Acumen: Possess financial nous, analytical skills, and are systems savvy.
- Self-Motivation: Self-motivated and diligent.
- Competitive Remuneration: A competitive remuneration package and incentive scheme.
- Employee Discounts: Generous employee discounts across David Jones.
- Supportive Environment: A supportive, flexible, and engaging environment that will support personal/professional development.
- Sustainable Practices: Be a member of a company committed to sustainable practices.
- Ongoing Training: Ongoing training and development to pursue individual ambitions.
- Connected Organization: Be a part of an organization that is connected, works as one, and has a vision to inspire its people, customers, and community.
