Key Client Experience Role

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000
Key Position for Client Experience

This role involves engaging with clients, promoting our services, and driving customer satisfaction.

  • Promote group classes and membership options to increase sales and client engagement.
  • Be the primary point of contact for clients, ensuring their needs are understood and met.
  • Build rapport with clients and utilise experience to understand their needs and drive sales through effective communication.

We work collaboratively with our clinical team to ensure clients receive the best possible care and support on their health journey.

Key Responsibilities

Client Engagement & Sales:

  • Promote Healthfix's group classes and membership options.
  • Ensure client needs are understood and met by being the main point of contact.
  • Utilise experience to build rapport with clients and drive sales through effective communication.

Work Collaboratively:

  • Build strong working relationships with physiotherapists, exercise physiologists, and personal trainers.

Negotiation & Promotion:

  • Engage with local referrers to promote Healthfix's unique offering.

Clinic Operations:

  • Manage client bookings, payments, and inquiries using software.
  • Present the clinic in line with Healthfix standards.
Requirements

We are seeking an individual with:

  • 5+ years of experience in a fitness or allied health setting.
  • A passion for health, fitness, and helping clients achieve transformational results.
  • Strong communication and sales skills with a customer-first attitude.
  • Experience with relevant software.
Benefits

We offer a supportive team culture, professional development, mentoring, employee benefits program, 50% discount on all services, and free gym membership.

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