
Product Performance Expert
5 days ago
We're seeking an experienced Technical Product Support Specialist to join our team. In this role, you will provide technical support and troubleshooting for our equipment range.
You will work closely with dealers, contractors, rental companies, and internal teams to ensure seamless product performance.
- Main Responsibilities:
- Provide daily technical support, troubleshooting, and diagnostics for our equipment range
- Create and deliver training programs for customers, sales reps, and partners
- Collaborate with suppliers and brand partners to stay up-to-date on technical developments
- Assist with product testing, prototype evaluations, and new product introductions
- Build and maintain a detailed library of product specs, service info, and technical resources
- Track product performance and identify opportunities for improvement
Requirements:
- Basic understanding of petrol/diesel engines, mechanical systems, and electrical/hydraulic equipment
- Strong communication skills and confidence presenting to various audiences
- Analytical mindset and ability to interpret service manuals and technical documentation
- Possession of a valid Australian driver's license
- Ability to travel within Australia and occasionally overseas
What We Offer:
- Fitness Passport membership – discounted access to gyms and pools Australia-wide
- $1,000 annual gap cover for private health insurance extras
- Paid Community Action Day – give back to the community, your way
- Top-tier learning and career development opportunities
- Paid parental leave from day one – 20 weeks for primary carers, 2 weeks for partners
- Employee recognition programs that shine a light on your achievements
- Generous discounts on partner offers
- A supportive, down-to-earth culture that makes work enjoyable
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