Mortgage Performance Expert

6 days ago

Adelaide, South Australia beBeeCapability Full time $100,000 - $125,000

As a key professional in our Mortgage Help team, you will make an impact by driving capability and performance uplift with a strong focus on collections and hardships.

Come and be part of our dynamic team who engage with customers experiencing financial difficulty, working together to provide tailored outcomes and empower customers to regain financial stability.

This role requires proactive identification of staff development needs and continuous improvement opportunities in line with our business strategy to deliver quality customer service.

To succeed, we'd love you to have:

  • Demonstrated experience in developing and delivering coaching and training programs in a professional environment.
  • A passion for fostering a learning culture and driving exceptional customer experiences, with experience onboarding and developing new and existing staff members.
  • Experience in collections, hardship and credit risk roles is highly desirable.

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