Customer Experience Officer
5 days ago
Atlam Group is seeking a highly motivated and customer-focused Frontline Service Officer to join our team. As a key member of our Planning, Environment & Community Services Directorate, you will be responsible for delivering exceptional customer experiences and leading library programs in our communities.
Key Responsibilities:- Library Services:
- Develop and lead lifelong learning programs and activities
- Manage library resource loans and reference queries using our library management system
- Contribute to the daily operations of our library
- Customer Service:
- Manage incoming calls and provide excellent customer service
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Travel and Accommodation:
- Travel throughout the region, including overnight stays in Council accommodation
Requirements:
- Passion for delivering exceptional customer experiences
- Ability to lead and develop library programs
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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