Customer Experience Officer

5 days ago


QLD Regional Rockhampton Gladstone Central Highlands, Australia Atlam Group Full time
Job Description

Atlam Group is seeking a highly motivated and customer-focused Frontline Service Officer to join our team. As a key member of our Planning, Environment & Community Services Directorate, you will be responsible for delivering exceptional customer experiences and leading library programs in our communities.

Key Responsibilities:
  • Library Services:
    • Develop and lead lifelong learning programs and activities
    • Manage library resource loans and reference queries using our library management system
    • Contribute to the daily operations of our library
  • Customer Service:
    • Manage incoming calls and provide excellent customer service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Travel and Accommodation:
    • Travel throughout the region, including overnight stays in Council accommodation

Requirements:

  • Passion for delivering exceptional customer experiences
  • Ability to lead and develop library programs
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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