Digital Optimization Specialist

1 month ago

Brisbane, Queensland, Australia Virgin Australia Full time
About Virgin Australia Group

We're a leading airline that's always done things a little differently. Our mission is to make flying better than 'nice' by putting our customers at the heart of everything we do.

The Role

We're seeking a talented Web Optimization Specialist to join our team. As a key member of our Test and Learn program, you'll play a critical role in coordinating our end-to-end digital optimization process. Your goal will be to help us realize commercial targets while ensuring test velocity and customer satisfaction.

Key Responsibilities
  • Develop and update a sequenced roadmap for digital optimization, including ideation and prioritization.
  • Coordinate with key stakeholders to manage the sequenced plan in the squad backlog.
  • Review feasibility of tests in the backlog with stakeholders.
  • Create and manage test tickets in Jira, including detailed test briefs.
  • Conduct thorough pre-launch QA testing.
  • Troubleshoot and resolve design, legal, or technical challenges during experiments.
  • Manage the scaling and graduation of experiments.
  • Organize and facilitate workshops and weekly meetings.
What You'll Need
  • Graduate qualification in business, marketing, digital, technology, or related disciplines.
  • Proficiency with HTML, CSS, and JavaScript frameworks such as ReactJS.
  • Proven experience in building, measuring, and implementing a digital optimization roadmap.
  • Knowledge of testing methods for web development, including functional and unit testing.
  • Skilled in using digital analytics tools (Google Analytics, Adobe Analytics, Target).
  • Experience collaborating with customer insight and research teams to understand customer needs and behaviors.
Desirable Skills
  • Post-graduate qualification or industry-relevant certifications in marketing, digital, design, or technology.
  • Web optimization experience.
  • Familiarity with agile, lean, and design-led methodologies.
  • Understanding of project management principles and methods.
  • Proven knowledge of business process management.
  • Proficiency with building and automation tools, as well as web performance techniques such as image optimization and minifying CSS and JavaScript.
  • Experience with CSS pre-processors like Sass and LESS.
  • Competence in version control, preferably with Git.
  • Experience in multivariate testing (MVT) for optimization.
Why Join Us?

We're committed to looking after our employees, with some of the best benefits and conditions in the industry. You'll enjoy:

  • Discounted flights for you and your loved ones.
  • One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs.
  • Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life.
  • 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
Our Values

We're all individuals, and we love that. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

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