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IT Support Specialist

2 months ago


Perth, Western Australia ELMO Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at ELMO. As a key member of our IT department, you will be responsible for providing first-line support to end-users for hardware, software, and network issues.

Key Responsibilities
  • Provide technical assistance to employees via phone, email, or in-person
  • Assist in the installation, configuration, and maintenance of IT infrastructure, including servers, networks, workstations, and peripherals
  • Perform routine system monitoring and maintenance tasks to ensure optimal performance and reliability
  • Troubleshoot and resolve technical issues in a timely manner and escalate when necessary
  • Assist with the implementation and management of IT security measures to protect company data and systems
  • Support the onboarding process of new employees, including setting up accounts and configuring workstations
  • Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures
  • Participate in the development and enforcement of IT policies and best practices
Requirements
  • Bachelor's degree in information technology or a related field
  • Some experience through internships in a related field is beneficial but not required
  • Proactive and self-motivated with a keen interest in IT support and administration
  • Basic understanding of networking protocols
  • Familiarity with Power Shell
  • Knowledge of IT security principles and best practices
  • Proactive and solution-oriented
  • Excellent communication skills in written and spoken English
  • Attention to detail in performing tasks
About ELMO

ELMO is a dynamic and innovative company that values diversity and inclusion. We are committed to providing a safe, flexible, and respectful environment for our staff. We believe that our diverse team is essential to achieving best outcomes for our customers.