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Reception and Workspace Coordinator
2 months ago
About Hickory
Hickory is a leading property company that has grown and forged an incredible reputation since its inception in 1991. Our story began with a passion for innovation and diversity, and we continue to push the boundaries of what it means to be a forward-thinking organization.
The Opportunity
We are seeking a highly skilled and experienced Reception and Workspace Coordinator to join our team at Flex @ Market Lane. As a key member of our operations team, you will play a critical role in delivering an outstanding customer experience for all members of our community.
Key Responsibilities
- Customer Service: Provide exceptional customer service to tenants, ensuring a top-tier co-working experience.
- Facilities Management: Maintain office facilities at peak operational levels, coordinating maintenance, cleaning, and vendor communication.
- Mail and Deliveries: Handle sorting and distribution of incoming and outgoing mail and deliveries.
- Communication Management: Manage a shared inbox efficiently, ensuring timely and helpful responses.
- Security and Access Control: Coordinate and maintain security access through security portals and Office RND.
- Consumables Orders: Place weekly orders for consumables, ensuring a well-stocked environment.
- Move-In/Move-Out Coordination: Coordinate member move-in/move-out dates and manage the arrival experience for guests, day passes, and meeting room reservations.
- Check-In/Check-Out Procedures: Oversee check-in and check-out procedures for all guests and couriers.
- Event Planning and Execution: Plan and execute regular events/functions for the building and members.
- Invoicing and Bookkeeping: Process invoices and handle basic bookkeeping tasks.
- Sales Support: Provide support for tenant tours and record leads.
- Marketing Assistance: Assist with content updates on the website and create social media posts/updates.
Requirements
- Minimum two years' experience in a hospitality, retail, events management, and sales experience and/or co-working space operations.
- Appetite and ability to run your area of business independently and successfully.
- Experience in developing fruitful relationships with key stakeholders including suppliers, contractors, consultants and tenants.
- Experience managing social media accounts, survey monkey, Office RND, campaign monitor and mail chimp will be advantageous.
- Basic Experience in content creation and graphic design in platforms such as Canva, Adobe InDesign and Adobe illustrator will be beneficial.
- Financial acumen and business operations experience will be viewed favorably.
