Concierge and Workspace Coordinator

**_Flex was established in 2018 and has quickly grown to become more than just a coworking space. Situated on the outskirts of Southbank in a state-of-the-art building, FLEX is a unique whole building experience - connecting people, places and ideas, to activate a community between home and work._**:
**_Flex blends hospitality and lifestyle to create a new kind of workplace where teams, studios and professionals can find the perfect balance._**:
**_FLEX is also part of the parent company the Hickory Group whose story began in 1991 when fourth generation builders embarked on a journey to create an innovative and diverse property company that has grown and forged an incredible reputation._**:
**THE OPPORTUNITY**:
**The Concierge & Workspace Coordinator will also work closely with Hickory’s IT, Accounts and HickoryPlus+ departments to ensure all repairs, periodic maintenance, and essential services that we provide to tenants and members at Market Lane are managed and delivered in a timely manner; with a strong focus on ensuring the quality of the space presentation and service matches the expectations of our members and tenants.**:
**WHAT HICKORY CAN OFFER**:

- Family-Friendly Policies: Receive paid parental leave to support your family needs.
- Wellness & Fitness Amenities: Enjoy access to wellness and fitness facilities, including a yoga studio and gym, to promote a healthy lifestyle.
- Premium End-of-Trip Facilities: Benefit from premium end-of-trip amenities such as lockers, secure bike storage, towel and dry-cleaning service, and top-notch shower and change facilities.
- Modern Office Environment: Immerse yourself in a unique working environment within a brand-new, state-of-the-art office building.
- Continuous Career Advancement: Unlock your potential through ongoing career development and growth prospects.
- Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources.
- Travel Perks: Benefit from exclusive travel perks, including discounted flights and hotel rates.
- Supportive Culture: Thrive in a nurturing team environment that values both collective and individual achievements.
- Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company.
- CBD Convenience: Our location in the CBD offers easy access to public transport and is just a short walk away from Southern Cross Station, Southbank, South Melbourne Market, Albert Park, and more.

**RESPONSIBILITIES**:

- Customer Service: Provide outstanding customer service to tenants, ensuring a top-tier co-op experience.
- Facilities Management: Maintain office facilities at peak operational levels, coordinating maintenance, cleaning, and vendor communication.
- Mail and Deliveries: Handle sorting and distribution of incoming and outgoing mail and deliveries.
- Communication Management: Manage a shared inbox efficiently, ensuring timely and helpful responses.
- Security and Access Control: Coordinate and maintain security access through security portals and Office RND.
- Consumables Orders: Place weekly orders for consumables, ensuring a well-stocked environment.
- Move-In/Move-Out Coordination: Coordinate member move-in/move-out dates and manage the arrival experience for guests, day passes, and meeting room reservations.
- Check-In/Check-Out Procedures: Oversee check-in and check-out procedures for all guests and couriers.
- Event Planning and Execution: Plan and execute regular events/functions for the building and members.
- Invoicing and Bookkeeping: Process invoices and handle basic bookkeeping tasks.
- Sales Support: Provide support for tenant tours and record leads.
- Marketing Assistance: Assist with content updates on the website and create social media posts/updates.

**TO BE SUCCESSFUL IN THE ROLE**:

- Minimum two years’ experience in a hospitality, retail, events management, and sales experience and/or co-working space operations.
- Appetite and ability to run your area of business independently and successfully.
- Experience in developing fruitful relationships with key stakeholders including suppliers, contractors, consultants and tenants.
- Experience managing social media accounts, survey monkey, Office RND, campaign monitor and mail chimp will be advantageous.
- Basic Experience in content creation and graphic design in platforms such as Canva, Adobe InDesign and Adobe illustrator will be beneficial.
- Financial acumen and business operations experience will be viewed favorably.