Floor Manager

2 weeks ago


Sydney, New South Wales, Australia Sephora Full time

About Sephora

Sephora is a leading global beauty retailer that empowers individuals to discover and explore their unique beauty identity. Our purpose is to expand the way the world sees beauty by fostering a culture of inclusivity, diversity, and creativity.

Job Summary

We are seeking a highly motivated and experienced Floor Manager to join our team at Sephora's Warringah Mall store. As a key member of our management team, you will be responsible for leading a team of Senior Beauty Advisors to deliver an exceptional client experience and drive sales growth.

Key Responsibilities

  • Lead by Example: As a Floor Manager, you will embody Sephora's DNA and showcase our unique retail experience to customers, setting the tone for an exceptional client experience.
  • Drive Sales Growth: You will be responsible for driving a selling culture within your team, exceeding KPIs, and consistently raising the performance and capability of your team members through coaching and development.
  • Operational Excellence: You will utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.
  • Communication and Feedback: You will facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.
  • Point of Contact: As the Manager in Charge (MIC), you will be the primary point of contact for client and cast member matters, making confident decisions in a fast-paced environment.

Requirements

  • Previous Retail Management Experience: You will have a proven track record of managing profit and loss, sales forecasting, people management, training, stock control, and visual merchandising.
  • Microsoft Office Suite Proficiency: You will have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • Leadership and Coaching: You will be a hands-on leader who loves being on the sales floor to motivate, coach, and help your team members succeed.
  • Client Service and Experiential Retail: You will be passionate about delivering exceptional client service and creating an immersive retail experience that represents the Sephora brand.
  • Culture and Development: You will have a passion for maintaining a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Results-Oriented: You will have a drive for results, with a history of exceeding sales targets and KPIs.

What We Offer

  • Competitive Salary and Benefits: You will be rewarded with a competitive salary and benefits package, including up to $29.04/hr + Super + Commission + Weekend & Public Holiday loading.
  • Opportunities for Growth and Development: You will have access to our unique online learning platform and field trainers to help you develop your skills and advance your career.
  • Fun and Dynamic Work Environment: You will be part of a fun and dynamic team that is passionate about beauty and retail.

Eligibility

Only Australian Citizens or Permanent Residents will be considered for this opportunity. As our busiest days of trade are between Thursday to Sunday, the ideal candidate will be able to provide 5 full days of availability across key trading times, including late-night, weekend, and public holiday trading.

About Sephora's Parent Company

Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. We have a growing presence in Australia and New Zealand, with circa 30 stores and a strong online platform.


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