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Floor Manager Role
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Sydney, New South Wales, Australia Sephora Full timeAt Sephora, we believe in empowering our team members to deliver an exceptional customer experience. As a Floor Manager, you will be responsible for leading a team of beauty experts to drive sales and achieve business results.Responsibilities:Lead a team of Senior Beauty Advisors to achieve sales targets and deliver exceptional customer service.Develop and...
Floor Manager
2 months ago
Sephora is a leading global beauty retailer that empowers individuals to discover their unique beauty and style. Our mission is to provide an exceptional customer experience, offering a wide range of high-end beauty products and services.
Job Title: Floor ManagerWe are seeking a highly motivated and experienced Floor Manager to join our team at our Broadway Store. As a key member of our management team, you will be responsible for leading the sales floor team to deliver an unbeatable client experience.
Key Responsibilities:- Lead by example, embodying Sephora's DNA and delivering a curated, innovative prestige beauty experience to customers.
- Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
- Utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.
- Facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.
- Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment.
- Previous retail management experience, with a focus on managing profit and loss, sales forecasting, people management, and training.
- Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
- A hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
- A passion for excellent client service and experiential retail to ensure the store represents the Sephora brand.
- A drive for results, with a history of exceeding sales targets and KPIs.
- A competitive hourly rate, plus super, commission, and weekend and public holiday loading.
- A unique online learning platform for personal development and growth.
- A fun social calendar and opportunities for career advancement within the company.
- A diverse and inclusive work environment that values and recognizes individual contributions.
If you are a motivated and experienced retail professional looking for a new challenge, please submit your application. We welcome applications from Australian citizens and permanent residents only.
