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Support Specialist for Investment Solutions
3 weeks ago
Job Description
The post-production support specialist plays a vital role in ensuring the smooth operation of the Charles River Investment Management Solution after its implementation. This individual is responsible for defining new client requirements, configuring and tuning the application to meet their business and technical needs, training users, testing workflows, and resolving any issues that may arise.
Key Responsibilities
- Strong industry knowledge across multiple asset classes
- Analyzing and evaluating requirements/issues while providing product expertise and guidance throughout the post-implementation journey
- Educating customers on the methodologies and functionality provided by CRIMS
- Evaluating customer requirements to identify potential enhancements to Charles River solutions and services
- Maintaining a client issues list and status reporting
- Training users on existing workflows
- Gathering requirements for new asset classes, security types, and/or business lines
- Contributing to software quality by clearly communicating defects to Client Support and Product Management
Requirements
- At least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor
- Experience leading the implementation or support of Front, Middle, or Back Office Investment Management systems
About Us
We help create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management, and hedge funds.
