Product Quality Expert

2 days ago

Melbourne, Victoria, Australia beBeeQuality Full time $90,000 - $120,000
Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to lead quality assurance across our soft accessories category.

You will be the go-to expert for all things quality and compliance in handbags and soft accessories, working closely with local vendors, offshore QA/QC teams, and internal stakeholders to ensure our products meet the highest standards of safety, construction, and customer satisfaction.

Key Responsibilities:

  • Manage quality processes with local suppliers, ensuring compliance with standards and resolving inspection failures and escalated customer complaints.
  • Investigate and resolve product quality and safety complaints. Conduct store audits and support customer satisfaction initiatives.
  • Act as the first point of contact for technical issues related to accessories for both Kmart and Target teams in Melbourne.
  • Collaborate with buying and design teams to ensure product construction, safety, and quality standards are met during development.
  • Stay updated on regulatory changes and coordinate training with compliance teams and third-party partners.
  • Conduct competitor benchmarking and scheduled store audits. Spot-check websites to ensure accurate product representation.
  • Provide feedback on samples, manage approvals/rejections in PLM/GBSS, and advise on hangers/hangtags as needed.
  • Build and maintain strong relationships with key stakeholders including Buyers, Product Technicians, and Quality teams to ensure alignment and timely delivery across the critical path.
  • Maintain close communication with QA and QC counterparts in Asia to ensure consistency and alignment on standards and processes.

Requirements:

  • Proven experience in handbags and soft accessories with a deep understanding of product construction and materials.
  • Exceptional attention to detail ensuring every product meets our high standards.
  • Strong cross-functional collaboration skills especially with Buyers, Compliance, and Product Technicians.
  • Experience in quality assurance and compliance including supplier engagement and issue resolution.
  • Excellent communication and problem-solving abilities to navigate challenges and drive continuous improvement.
  • Familiarity with PLM systems and product development processes to manage workflows efficiently.

What We Offer:

  • Flexible hybrid working options through our flexible work policy.
  • A team member discount card that gives you a discount at various retailers.
  • Access to the benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers.
  • Eligibility to participate in a bonus program.
  • Inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
  • A dynamic learning and support program.
  • Opportunity to fast track your career through our mentorship program.
  • A recognition program where you are nominated by your peers to win prizes.
  • Great career opportunities across the broader group.

Diversity, Equity, and Inclusion:

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

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