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Principal Customer Success Strategist

2 months ago

Perth, Western Australia Sense Recruitment Full time
Transforming Disability, Aged Care, and Mental Health Services

Are you passionate about making a difference in the lives of others? We're seeking a highly skilled Principal Customer Success Specialist to join our team at Sense Recruitment. Our client is a market-leading ERP/CRM provider dedicated to empowering organisations that deliver critical care to those who need it most.

Why This Role Matters

As the most senior consultant on our team, you'll be at the forefront of an organisation that values your expertise and relies on it to drive meaningful change. You'll be responsible for ensuring every client has a seamless experience with the implementation of our cutting-edge Care Management software.

What We're Looking For

  • 3-5+ years of experience in significant ERP software implementations, with expertise in solutioning, requirements gathering, and training.
  • Proven experience managing large ERP projects, including the complexity of concurrent projects.
  • Strong commercial acumen, with a knack for understanding contracts and working within a Waterfall implementation methodology.
  • Excellent stakeholder management and customer-facing skills.
  • A proactive, resourceful approach and a genuine passion for continuous learning.

What's In It for You

By joining our team, you'll become a vital part of a passionate team that's making a real impact across the country. You'll be based in Perth but will influence change far and wide. Your expertise will be highly valued, and you'll be rewarded accordingly. It's more than a job; it's a chance to be part of something that truly matters.

Join Our Team

If you're ready to bring your ERP expertise to a role where you can make a tangible difference, this is the opportunity you've been waiting for.