Chief Customer Advocate

2 days ago

Copper Coast Council, Australia beBeeCustomer Full time $120,000 - $140,000

As a seasoned professional, you will have the opportunity to shape and drive customer success from inception.

About the Role
  • Craft and execute onboarding workflows that deliver tangible value to our customers in record time.
  • Develop strategic playbooks, processes, and systems to support the growth of our customer base.
  • Lead and mentor a high-performing team while maintaining hands-on involvement with key accounts and escalations.
  • Collaborate closely with product and engineering teams to champion customer insights and feedback.
  • Drive renewals and expansions through proactive and data-driven strategies.
Requirements
  • Proven track record of building and leading customer success functions.
  • Deep understanding of customer needs and pain points.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work collaboratively across multiple functional teams.
What You'll Gain
  • The chance to develop and implement customer-centric initiatives.
  • The opportunity to build strong relationships with cross-functional teams.
  • A dynamic and supportive work environment.

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