APAC Technical Solutions Leader

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $220,000
Job Description

We are seeking a highly skilled and experienced Regional Service Delivery Director to lead our customer-facing technical teams within the APAC region. The successful candidate will have a strong technical aptitude, proven experience in managing diverse teams, and a passion for driving customer success and loyalty.

Key Responsibilities:
  • Strategic Leadership: Develop and execute a regional service delivery strategy aligned with company goals, focusing on maximizing customer satisfaction, retention, and product adoption.
  • Team Management & Development: Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.
  • Technical Pre-Sales Oversight: Ensure the technical pre-sales team effectively articulates the value proposition of our software, provides compelling technical solutions, and builds strong relationships with prospective customers.
  • Customer Onboarding & Activation: Oversee the smooth and efficient onboarding and activation of new customers, ensuring a positive initial experience and setting the stage for long-term success.
  • Technical Support Excellence: Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.
  • Product Adoption & Customer Success: Develop and implement strategies to drive product adoption, working closely with the Account Management team to identify opportunities for expansion and ensure customers realize the full value of our solutions.
  • Performance Monitoring & Reporting: Establish key performance indicators (KPIs) and develop regular reports to track team performance, identify trends, and provide insights to senior leadership.
Required Skills & Qualifications

Strong technical aptitude and experience in managing diverse teams.

Benefits

Opportunity to drive customer success and loyalty, contribute to the growth and development of our teams, and be part of a dynamic and innovative organization.

Others

Competitive compensation package, comprehensive benefits, and career advancement opportunities available.

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