
Rooms and Accommodations Manager
2 weeks ago
The Rooms Controller oversees room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy. They coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Oversee daily room assignments to ensure a seamless guest experience.
- Collaborate with Housekeeping to track room status and prioritize cleaning.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy.
- Fulfill guest requests for connecting rooms, bed types, and amenities.
Room Management: The Rooms Controller prepares room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings. They handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.
Requirements:
- A minimum of 2 years' experience in a front office or rooms controller role within the hospitality industry.
- Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
- Ability to multitask and work under pressure in a fast-paced environment.
We Offer:
- An opportunity to join a dynamic team and contribute to exceptional guest experiences.
- A chance to develop your skills and knowledge in the hospitality industry.
How to Succeed:
- Passion for delivering exceptional guest service.
- Ability to think creatively and solve problems effectively.
- Dedication to working collaboratively as part of a team.
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