Service Delivery Manager

1 day ago


Bunbury, Western Australia atWork Australia Full time
Job Title: Service Delivery Manager

We are seeking an experienced Service Delivery Manager to join our team at atWork Australia. As a key member of our leadership team, you will be responsible for delivering and improving the performance of our Workforce Australia contracts.

Key Responsibilities:
  • Lead a team of consultants to achieve key performance indicators (KPIs) and contractual obligations.
  • Develop and implement strategies to improve team performance and achieve business objectives.
  • Collaborate with regional managers to ensure effective operations and achieve business goals.
  • Provide coaching, mentoring, and feedback to team members to enhance their skills and performance.
  • Ensure compliance with contractual and financial requirements.
  • Liaise with local community providers to build relationships and achieve direct registration pathways.
Requirements:
  • Comprehensive knowledge of the Employment Services industry.
  • Proven experience in managing teams and/or multiple sites in an Employment Services business.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Advanced Microsoft Office skills.
  • Australian Driver's License.
What We Offer:
  • Ongoing career development and national opportunities.
  • Access to MedHealth Academy and professional development plan.
  • Opportunity to complete a Certificate IV in Employment Services.
  • Job stability and guaranteed full-time hours.
  • Achievable quarterly incentive scheme.
  • Access to a range of benefits.


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