Customer Retention Specialist

2 days ago

Australia beBeeService Full time $60,000 - $75,000
Customer Service Consultant

As a key player in our team, you will be responsible for delivering exceptional customer service and managing customer concerns. This role involves handling phone interactions with existing customers to ensure they receive the highest quality of service throughout their journey.

Your primary focus will be on customer retention, where your negotiation skills and resilience will be essential. You'll need to proactively address and manage customer complaints with empathy and efficiency, turning potentially negative experiences into positive outcomes.

In addition to customer retention, you will also be responsible for complaint management. You will support customers experiencing vulnerability by providing sensitive and effective support, ensuring that all customers feel heard and valued.

This role offers an opportunity to refine your communication and problem-solving skills while making a meaningful difference to our customers each day.

Key Responsibilities:

  • Deliver excellent customer service and manage customer concerns
  • Address and resolve complaints with empathy and efficiency
  • Support customers in vulnerable situations with care and understanding
  • Promote our brand through outstanding service

We're Offering:

  • Permanent Part-Time
  • Monday-Friday between 9:00am-2:00pm

You'll Bring to the Team:

  • Your best self and a can-do attitude
  • Providing exceptional experience by building rapport with customers
  • Great attention to detail and accuracy
  • Managing your time and working well under pressure
  • Building strong relationships with teammates

What We're Looking For:

  • Excellent communication skills
  • Demonstrated success in a customer service environment

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