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Customer Service Representative
2 months ago
The Australian Red Cross is seeking a highly skilled and dedicated individual to fill the position of Support Officer - Community Mobilisation. This role is a critical part of our team, providing vital customer service, administrative, training, and systems support that underpins the volunteer and member experience at Red Cross.
Key Responsibilities- Provide exceptional customer service to volunteers and members, responding to inquiries and resolving issues in a timely and professional manner.
- Manage and maintain accurate records and databases, ensuring data integrity and confidentiality.
- Develop and deliver training programs to build the capacity of volunteers and staff in systems and processes.
- Collaborate with cross-functional teams to achieve business objectives and improve processes.
- Exercise sound judgment and initiative to resolve problems and make decisions within defined policies and practices.
- Thorough administrative skills and experience with database management.
- Strong customer service skills with the ability to prioritize work and service requests.
- Creative thinker with the ability to collaborate and apply technology to solutions.
- Ability to train and build the capacity of others in systems and processes.
- Great interpersonal skills with the ability to work with a diverse range of people.
- Strong commitment to Reconciliation.
- Ability to manage multiple tasks and deliver outputs within specified time frames.
- Ability to work under general supervision, autonomously, and as part of a team within a matrix structure.
A clearance to work with children and a driver's license are required for this role.
BenefitsThe Australian Red Cross offers a range of benefits to support the well-being of our employees, including financial wellbeing, health and wellbeing, work-life flexibility, and career development opportunities.
