Service Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Marble Full time

This challenging role offers an exceptional opportunity to progress your career and earnings in the equipment service industry.

As a highly regarded materials handling OEM, we have developed an excellent reputation for ourselves over the last 3+ decades. Join a business that is heavily invested in new technology, including EV fleets, and has a strong team orientated culture with people focused management.

About the Role

In this key position, you will lead the daily customer service for a team of Technicians and be responsible for managing the complete operations of allocated sites, workshops, and machines.

  • Oversee daily service planning and execution to ensure efficient use of resources.
  • Distribute work allocation fairly among the team.
  • Promptly address customer problems and provide timely solutions.

You will also be responsible for training staff, ensuring safety at all times, and exercising good analytical and time management skills.

Key Responsibilities
  • Manage daily service for Technicians, customer satisfaction, and maintenance forecasting.
  • Plan efficient service execution and ensure quality support and customer satisfaction for an industry leader.
  • Lead a crew of Field Service Technicians and work across a varied client portfolio.
About You

We are seeking a highly skilled and experienced individual who can bring several years of relevant experience in a maintenance environment and maintenance planning role.

  • Several years of experience in a maintenance planning role.
  • Ability to plan efficient service execution and knowledge of SAP.
  • Strong customer service skills, effective time management skills, sound analytical and numeracy skills, and excellent interpersonal and planning skills.

Our ideal candidate will have a strong understanding of the equipment service industry and the ability to work effectively in a fast-paced environment.

About Marble

With a global footprint and operations on a multinational scale, we offer a wide range of training and OEM upskilling opportunities and a competitive salary package commensurate with experience.

AU$80,000 - AU$85,000 per annum + super.



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