Strategic Account Technology Strategist

1 week ago

Melbourne, Victoria, Australia Microsoft Full time
Job Description

Overview

Microsoft's Enterprise Account Team focuses on empowering customers to achieve their digital transformation goals. As a key member of this team, the Strategic Account Technology Strategist plays a crucial role in envisioning new possibilities for our customers, delivering solutions that drive targeted business outcomes, and driving revenue growth for Microsoft.

Key Responsibilities

  • Customer Insights
    • Combine business and industry insights to develop strategic account plans that align with Microsoft priorities and customer objectives.
    • Orchestrate cross-regional teams to gather information, collaborate on key performance measures, and identify potential risks in customer accounts.
    • Lead technical teams to drive opportunities, bringing in business and industry insights to address broader business challenges.
  • Trusted Advisor
    • Provide account thought leadership across information technology, business strategy, and the broader technology landscape.
    • Leverage account thought leadership to set strategy, own accountability for outcomes, and lead extended teams.
    • Create enduring connections and feedback loops with Product and Engineering teams.
  • Technology Strategy Formulation
    • Lead analysis of overall customer business needs, desired outcomes, and operating environment.
    • Create mid and long-term technology and business roadmaps for highly prominent, challenging, and/or strategic accounts.
  • Technology Sales: Demand Generation and Orchestration
    • Create, develop, and drive opportunities based on industry best practices.
    • Leverage partners and multiple channels to create demand.
    • Lead efforts to reach out to key stakeholders through a lens of customer-obsession to drive customer reach.
  • Differentiated Value Proposition
    • Act as the customer's Technology Mentor in established relationships with a line-of-business leader or senior executive.
    • Lead customer business transformations through digital technologies to drive business outcomes and create business value for customers.
  • Mapping and Account Planning
    • Help customer technical specialists build the message to sell Microsoft offerings to other parts of their business or end users.
    • Orchestrate internal teams and local partners to ensure sufficient technical resources for demand generation.
  • Education and Thought Leadership
    • Lead customer technology engagement by engaging and influencing technical resources of customer, partner, and Microsoft towards customer's business transformation.
    • Use existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers.

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