Mining Equipment Support Specialist

3 days ago

Toowoomba, Queensland, Australia beBeeCustomerSupport Full time $70,000 - $145,000

Job Overview

This role involves providing exceptional customer support to mining customers, utilizing mechanical skills and technical knowledge of equipment to ensure their fleets remain productive and efficient.

The successful candidate will be responsible for establishing strong working relationships with customers, reviewing fleet performance, and problem-solving any issues that may arise.

Key Responsibilities include:

  • Regularly meeting with mining customers to establish strong working relationships
  • Reviewing the performance of mining fleets and solving any problems that may arise
  • Using technical skills to undertake machine inspections and audits
  • Assisting in component forecasting using oil analyses and other methods
  • Collaborating with customers to provide innovative solutions that enhance fleet productivity
  • Acting as the primary point of escalation for customer concerns and working towards swift resolutions
  • Assisting in planning maintenance events and forecasting resource requirements
  • Ensuring minimal downtime for mining fleets, optimizing customer operations

Required Skills and Qualifications

The ideal candidate will possess:

  • A strong safety commitment, demonstrated by proactive safety awareness and a steadfast commitment to high standards of precaution and duty of care
  • Trade-qualified mechanical or electrical qualifications, with regular use of technical skills to assist in diagnosis of performance issues
  • Excellent customer partnerships skills, with a focus on fostering relationships and providing prompt resolution of inquiries
  • Project coordination skills, with proficiency in planning and executing major maintenance projects
  • Exceptional communication skills, including a personable and professional approach to communication and proficiency in organizing and preparing relevant documentation
  • Technical liaison skills, serving as a bridge between customers and internal technical support departments

Benefits

This role offers a range of benefits, including:

  • Competitive pay and perks
  • Discounted health insurance policy
  • Wellness program, including access to an Employee Assistance Program
  • Stability, with a permanent full-time position in a leading OEM with long-term job security
  • Uniform, with generous provision of PPE
  • Training and development opportunities, including continuous training and upskilling
  • Home electrical appliances discounts
  • Company culture, with supportive management who value employee input

Other Opportunities

This role also offers:

  • Opportunities for career development and growth
  • Collaboration with customers to drive innovation and improve fleet productivity

Here at our organization, we believe that success comes from the partnership of market-leading products and quality people. We are an equal opportunity employer, committed to diversity and inclusion.

Apply today if you think this is the perfect role for you

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