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Optimising Processes for Operational Excellence
2 weeks ago
We are seeking an experienced IT operations leader to join our service management team. In this highly visible and customer-facing role, you will drive operational best practices, leading process improvements across the organization.
Key Responsibilities:- Lead the governance and delivery of ITSM processes across customers and vendors.
- Manage and improve data quality to support operational health and compliance.
- Provide strategic and operational leadership of change initiatives, ensuring successful planning and rollout of changes.
- Oversee stakeholder and vendor forums, driving automation and continuous improvement initiatives.
- Monitor and report on process performance, delivering insights and recommendations to senior stakeholders.
- Extensive industry experience, including strategic and operational service management expertise.
- Strong experience in ITSM practices, including asset, release, lifecycle, and configuration management.
- ITIL v4 Foundation (or extensive ITIL experience) and understanding of Agile methodologies in IT environments.
- Exceptional stakeholder management skills, with the ability to influence senior leaders, vendors, and customers.
- Strong analytical and reporting skills, with experience using ITSM tools.
This is a fantastic opportunity for someone who is passionate about optimising processes, enabling operational excellence, and delivering measurable business outcomes.
