Cybersecurity Operations Manager

4 weeks ago

Canberra, ACT, Australia Leidos Full time
About the Role

Leidos is seeking a highly skilled Cybersecurity Operations Manager to oversee the end-to-end delivery of integrated cybersecurity services to our customer. This key management role will utilise your stakeholder management, operational management, and service improvement skills in a high tempo environment.

The successful candidate will lead a small team of Service Delivery, ITSM, and operations staff, coordinating with operational teams to provide customer-centric technical support and service request fulfilment to multiple secure networks and environments.

Key Responsibilities
  • Lead and develop a team comprised of Service Delivery, ITSM, and operations staff.
  • Partner and coordinate with the customer and provider's teams to deliver a range of cybersecurity services in accordance with performance requirements.
  • Manage monitoring and reporting on service performance and other operational aspects across cybersecurity services and cross-functional services.
  • Identify, scope, and deliver continuous service improvement initiatives, including driving process and cost optimisation.
  • Manage operational escalations and coordinate across teams to respond to incidents to ensure appropriate technical management and customer engagement/communications are in place.
  • Be the key contact and coordination point for stakeholder operational needs to deliver the right level of stakeholder interaction, collaboration, and communications.
  • Oversee the production of key operational reports, risk, and vulnerability assessments to ensure an overarching operational view is communicated and all artefacts meet the required quality control and standards.
  • Coordinate information and knowledge management for service delivery as well as contributing to the quality assurance function.
  • Represent Leidos in operational and management meetings and consult with leadership teams to drive outcomes.
  • Assist in presales and production of contract changes, proposals, and Leidos submissions.
About You

You will have solid experience in operations management in large and/or complex Government settings. The role requires a person with a strong understanding of IT Service Management frameworks, policies, and practices, coupled with a disciplined but pragmatic approach.

The ideal candidate will have:

  • Excellent stakeholder management and communication skills.
  • Proven experience managing multidisciplinary teams and matrixed resources in an operational context.
  • Demonstrated experience with identifying and driving Continual Service Improvement initiatives.
  • Experience utilising process improvement methodologies.
  • Demonstrated experience implementing organisational change.
  • ITIL v3 or v4 certification desirable.
  • Strong understanding and experience in IT Support and the Systems Engineering Lifecycle intersections.
  • Exposure to Defence ICT systems and environments would be an advantage.

Candidates are required to have an existing NV1 security clearance.

Additional Information

At Leidos, you'll enjoy 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing, and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.

We embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

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