Cybersecurity Operations Manager

3 weeks ago

Canberra, ACT, Australia Leidos Full time

Job Description

Leidos is seeking an experienced Operations Manager to oversee the end-to-end delivery of a suite of integrated cybersecurity services to our customer. This key management role will utilize your stakeholder management, operational management, and service improvement skills in a high tempo environment.


Key Responsibilities


  • Lead and develop a team comprised of Service Delivery, ITSM, and operations staff.
  • Partner and coordinate with the customer and provider teams to deliver a range of cybersecurity services in accordance with performance requirements.
  • Manage monitoring and reporting on service performance and other operational aspects across cybersecurity services and cross-functional services.
  • Identify, scope, and deliver continuous service improvement initiatives, including driving process and cost optimization.
  • Manage operational escalations and coordinate across teams to respond to incidents to ensure appropriate technical management and customer engagement/communications are in place.
  • Be the key contact and coordination point for stakeholder operational needs to deliver the right level of stakeholder interaction, collaboration, and communications.
  • Oversee the production of key operational reports, risk, and vulnerability assessments to ensure an overarching operational view is communicated and all artefacts meet the required quality control and standards.
  • Coordinate information and knowledge management for service delivery, as well as contributing to the quality assurance function.
  • Represent Leidos in operational and management meetings and consult with leadership teams to drive outcomes.
  • Assist in presales and production of contract changes, proposals, and Leidos submissions.

Requirements

You will have solid experience in operations management in large and/or complex government settings. The role requires a person with a strong understanding of IT Service Management frameworks, policies, and practices, coupled with a disciplined but pragmatic approach.



  • Excellent stakeholder management and communication skills.
  • Proven experience managing multidisciplinary teams and matrixed resources in an operational context.
  • Demonstrated experience with identifying and driving Continual Service Improvement initiatives.
  • Experience utilizing process improvement methodologies.
  • Demonstrated experience implementing organizational change.
  • ITIL v3 or v4 certification desirable.
  • Strong understanding and experience in IT Support and the Systems Engineering Lifecycle intersections.
  • Exposure to Defence ICT systems and environments would be an advantage.

Candidates are required to have an existing NV1 security clearance.

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