Cybersecurity Operations Manager for Leidos

1 week ago

Canberra, ACT, Australia Leidos Full time
About the Role

We are seeking an experienced Cybersecurity Operations Manager to join our team at Leidos. In this key management role, you will oversee the end-to-end delivery of a suite of integrated cybersecurity services to our customer.

You will be responsible for leading a small team of Service Delivery, ITSM and operations staff, and coordinating with our operational teams to provide customer-centric technical support and service request fulfillment to multiple secure networks and environments.

Key Responsibilities
  • Team Management: Lead and develop a team comprised of Service Delivery, ITSM and operations staff.
  • Service Delivery: Partner and coordinate with the customer and provider's teams to deliver a range of cybersecurity services in accordance with performance requirements.
  • Service Performance Management: Manage monitoring and reporting on service performance and other operational aspects across cybersecurity services and cross-functional services.
  • Continuous Service Improvement: Identify, scope and deliver continuous service improvement initiatives including driving process and cost optimisation.
  • Operational Escalations: Manage operational escalations and coordinate across teams to respond to incidents to ensure appropriate technical management and customer engagement/communications are in place.
  • Stakeholder Management: Be the key contact and coordination point for stakeholder operational needs to deliver the right level of stakeholder interaction, collaboration and communications.
  • Reporting and Analysis: Oversee the production of key operational reports, risk and vulnerability assessments to ensure an overarching operational view is communicated and all artefacts meet the required quality control and standards.
  • Information and Knowledge Management: Coordinate information and knowledge management for service delivery as well as contributing to the quality assurance function.
  • Representation and Consultation: Represent Leidos in operational and management meetings and consult with leadership teams to drive outcomes.
  • Proposal and Contract Support: Assist in presales and production of contract changes, proposals and Leidos submissions.
Requirements

We are looking for a candidate with solid experience in operations management in large and/or complex Government settings. The ideal candidate will have a strong understanding of IT Service Management frameworks, policies and practices, coupled with a disciplined but pragmatic approach.

  • Stakeholder Management and Communication: Excellent stakeholder management and communication skills.
  • Team Management: Proven experience managing multidisciplinary teams and matrixed resources in an operational context.
  • Service Improvement: Demonstrated experience with identifying and driving Continual Service Improvement initiatives.
  • Process Improvement: Experience utilising process improvement methodologies.
  • Change Management: Demonstrated experience implementing organisational change.
  • ITIL Certification: ITIL v3 or v4 certification desirable.
  • Technical Expertise: Strong understanding and experience in IT Support and the Systems Engineering Lifecycle intersections.
  • Defence Experience: Exposure to Defence ICT systems and environments would be an advantage.

Candidates are required to have an existing NV1 security clearance.

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