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Field Equipment Specialist
3 weeks ago
We are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing breakdown and general service for all makes of compressors and ancillary equipment.
You will promote Gardner Denver Service, ensuring customer satisfaction through quality workmanship. This includes initiating action when a non-conformance is identified and recommending solutions through designated channels.
Duties and Responsibilities
- Customer Service
- Provide after-hours call-out assistance and callback availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance, and customer support.
- Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans.
- Provide customer support (internal and external) for assigned equipment.
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company-owned equipment and premises are kept in a clean, presentable, and serviceable condition.
- Train, support, coach, and mentor new and existing colleagues.
- Provide after-hours call-out assistance and callback availability when rostered on duty.
- Breakdown, Maintenance & Repair
- Install, repair, and maintain the range of compressors.
- Contribute to the coordination, support, and day-to-day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy.
- Install, repair, and maintain the range of compressors.
- Health Safety & Environment
- Conduct risk assessments and ensure the working environment is safe at all times and activities conducted are safe and do not harm self or other employees or customer employees.
- Maintain safety compliance with relevant legislation and regulations.
- Eliminate risks in the working environment by conducting housekeeping and working with the customer's line manager to eliminate or at least mitigate hazards before commencing work.
- Promote and support the reporting of incidents such as near misses, accidents, or equipment damage using the reporting system.
- Participate and conduct safety audits for assigned areas.
- Conduct risk assessments and ensure the working environment is safe at all times and activities conducted are safe and do not harm self or other employees or customer employees.
- Reporting
- Submit all risk assessments and job safety analysis within 48 hours of being completed.
- Submit timesheets daily of hours worked, work conducted, location, and job number.
- Submit all risk assessments and job safety analysis within 48 hours of being completed.
- Other Responsibilities
- Perform other responsibilities as assigned or required.
Requirements
The ideal candidate will possess:
- Knowledge of Compressors or Similar - Essential
- Ability to Converse and Communicate Technical and Product Information to Customers Internal and External
- Intermediate Computer Skills (Word, Excel, & PowerPoint)
- Demonstrated Analytical and Problem-Solving Skills
- Problem-Solving Ability to Determine Root Cause
- Organised Self-Starter
- Trade Qualifications Cert III – Fitter and Turner with a Minimum of 5 Years Maintenance Experience
Seniority Level
- Mid-Senior level
Employment Type
- Full-time
Job Function
- Engineering and Information Technology
Industries
- Machinery Manufacturing
