Project Coordinator

2 days ago

West Ryde, New South Wales, Australia Shangri-La Full time

As a key member of our Customer Service team, you will work closely with the Project Manager to contribute to the success of our projects. Your primary responsibility will be to plan and execute projects by providing expertise and best practices. You will work collaboratively with a team to ensure company and individual goals are achieved.

Key Responsibilities:

  • Analyze project objectives and manage project requirement-related documentation, project-tracking, project resourcing, and budgeting.
  • Communicate project status materials to all participants.
  • Provide post-implementation support.
  • Interact with business stakeholders and subject matter experts to understand their problems and needs, solve business problems, and design technical solutions.
  • Assist the Project Manager with all necessary tasks related to the project.
  • Work with different Lines of Business to establish and meet business requirements on process improvement opportunities using process improvement tools/methodology.
  • Ability to facilitate and create documentation (e.g., SLA, SOP), flowcharts, diagrams, and presentation decks on findings and process improvement opportunities.
  • Deliver engaging, informative, and well-organized presentations, provide status reports and progress updates as needed, and communicate difficult or sensitive information tactfully.

Requirements:

  • Excellent spoken and written English is essential.
  • Ability to converse and write in Cantonese, Mandarin, Korean, Japanese, French, Arabic, or Italian will be an advantage.
  • At least 2 years of working experience as a Project Specialist, preferably in a call centre environment.
  • Project-related professional certifications are preferred.
  • Computer literate and internet savvy.
  • Result-oriented and passionate about delivering projects successfully.
  • Flexible to changes and has a sense of urgency.
  • Can work under pressure and deliver set goals.
  • Positive work attitude and ability to work in a team environment.
  • Pleasant personality with excellent communication, organization, and analytical skills.
  • Open to Malaysians only.

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