Freight Export Coordinator

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $85,000

Job Role:

Ocean freight export specialists are crucial in the logistics industry, connecting people and businesses securely and reliably worldwide.

In this role, you will manage all shipment-level tasks, from receiving customer bookings to handling documentation and transport arrangements.

You will act as the primary contact for customers regarding shipment updates, issue resolution, complaints, and claims.

This includes coordinating shipment routing and carrier assignment to meet customer service levels while optimizing profit.

You will prepare accurate invoices and resolve any disputes related to shipments.

Key responsibilities include ensuring compliance with regulations related to commodities and shipping destinations, identifying opportunities to upsell services, and attending customer visits to drive growth and retention.

Troubleshooting daily delivery issues and implementing continuous improvement initiatives to enhance operational efficiency are also essential parts of this role.

Additionally, you will supervise performance and propose process improvements for better outcomes.

Key Performance Indicators:

Proactively manage customer shipments to deliver a positive experience and build long-term loyalty.

Control job file costs and maximize gross profit margins.

Independently resolve workflow or customer-related issues, escalating only when necessary.

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