Financial Crime Operations Manager

7 days ago

Sydney, New South Wales, Australia Randstad Full time
Job Summary

As a Financial Crime Operations Manager, you will lead a team responsible for the daily operations of financial crime prevention activities in institutional banking. Your responsibilities will include managing and optimizing the effectiveness of financial crime operations, including investigating and mitigating related risks.

Key Responsibilities
  • Lead, mentor, and manage a team of financial crime specialists by providing guidance, support, coaching, and performance evaluations.
  • Develop and implement operational strategies to enhance the effectiveness of financial crime prevention and detection for institutional banking customers.
  • Collaborate with Relationship Managers and central divisional teams to ensure strong coordination in customer due diligence processes.
  • Ensure consistent execution of agreed performance management practices within the team, clearly defining individual responsibilities and accountabilities.
  • Demonstrate leadership that inspires and motivates team members to take ownership and drive the vision, strategy, and business objectives.
  • Manage the business using Active Operations Management principles to achieve operational excellence.
  • Analyze KPIs to identify necessary management decisions for optimal business outcomes.
  • Develop and execute remediation plans for suboptimal business performance.
  • Oversee an integrated team across the organization.
  • Implement robust business practices that support the resolution of customer issues and concerns.
  • Encourage customer-centric behavior through daily operational practices that delight customers.
  • Develop and manage key internal stakeholder relationships to enhance the customer experience.
  • Contribute to the creation of service level agreements for service providers and business partners.
  • Promote a safe working environment for all staff and customers by adhering to safety practices and reporting any incidents.
  • Manage a team that understands and applies all compliance standards, including participation in risk governance activities.
  • Effectively maintain the Business Continuity Plan/Business Impact Analysis to restore operational functionality during incidents.
  • Maintain Risk Profiles.
  • Actively contribute to identifying and implementing process improvements that enhance business outcomes, including customer experience.
  • Provide subject matter expertise as needed for various initiatives or projects related to relevant functions and processes.
  • Ensure accountability for the accuracy and effectiveness of process management documentation for all functional tasks within the team.
Requirements
  • At least 4 years of experience in institutional banking, including a minimum of 2 years in a managerial position.
  • Proven track record in team management and oversight of financial crime operations in institutional banking or a similar setting.
  • Familiarity with financial crime typologies related to institutional banking products and services, such as trade finance, foreign exchange, and corporate lending facilities.
  • In-depth knowledge of Corporate and Institutional Banking products and services.
  • Strong understanding of financial crime regulations and compliance requirements.
  • Comprehensive grasp of overall business processes, support systems, and tools.
  • Ability to leverage business metrics to manage operations and enhance efficiency.
  • Demonstrated expertise in building and managing relationships with internal stakeholders.

For further information, please email your resume to charlotte.keilbart@randstad.com.au

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