Front Office Leader

1 week ago

Newcastle, New South Wales, Australia beBeeManagement Full time $60,000 - $80,000
Assistant Manager Role

We are seeking a highly skilled and motivated Assistant Manager to join our Front Office team.

  • Key Responsibilities:
  • Supervise and monitor the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance and Food & Beverage team.
  • Assist and oversee the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.

Requirements:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest-obsessed focus.
  • Able to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills - both written and verbal.
  • A valid Responsible Service of Alcohol certificate.
  • Able to work across a rotating roster incluiding mornings, evenings and weekends.

Benefits:

  • The opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way.
  • The ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
  • Work alongside passionate industry professionals.

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