Collections Team Lead

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000
">Job Title: Contact Centre Manager, Collections">

At our investment management firm, we are committed to fostering a fast-paced and inclusive work environment that promotes growth opportunities.

We seek an experienced Contact Centre Manager to lead our Sydney-based Collections team. This role involves driving top-tier performance, delivering exceptional customer satisfaction, and promoting continuous improvement.

Key Responsibilities:

  • Leadership: Inspire, develop, and coach your team to meet and exceed performance goals.
  • Customer Focus: Drive high levels of customer satisfaction, effectively resolving escalations, and acting as the primary point of contact for key clients.
  • Continuous Improvement: Foster a culture of efficiency and quality, implementing new processes to enhance operations.
  • Technology Utilisation: Leverage our Salesforce platform to automate and streamline services.
  • Team Development: Implement training, coaching, and succession plans.

Required Skills:

  • Proven experience in contact centre management roles.
  • Strong leadership skills with a track record of driving team performance and achieving objectives.
  • Proficiency in developing and managing SLAs, KPIs, and budgets.
  • Experience in inbound and outbound service environments and a strong focus on customer advocacy.

Benefits:

  • Challenging and dynamic work environment.
  • Opportunities for growth and professional development.
  • Collaborative and supportive team.

Others:

  • A competitive compensation package.
  • Access to industry-leading technology and tools.

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